How do I store Latte House products?

Or products need to be stored in a cool and dry place. Our resealable packaging should be sealed tight, so as not to let in any air to the product, once opened. Alternatively store you latte powder in an airtight container.


I’m lactose intolerant. Can I have Latte House's products?

All our products are free of dairy and lactose. 

 
Allergies are on my mind. What is Latte House's advice when consuming your products?

We pack a range of food products on shared equipment including nuts, seeds, grains and cereals. This includes peanuts and gluten. While we do our best to avoid any kind of cross contamination this could occasionally occur and any of our products may contain traces of these.

We also stock a small amount of products packed externally and there is the possibility that suppliers could change the formulation or substitute ingredients at any time, without notice. Customers concerned with food allergies need to be aware of this risk. 


Are your products gluten-free?

All our products are naturally gluten-free. However all of our packaging contains a warning that all of our products may contain traces of gluten. As our gluten-free products are stored and packaged in the same kitchen as products containing gluten, there is always a very slight chance that contamination may occur. Although the chance of this is unlikely and caution is taken at all times, we would rather ensure that our customers are fully aware of this so they can make the decision as to whether or not the product is safe for them or not.


I’ve not tasted your products before, though I’m intrigued. Is there a minimum order?

There is not a minimum order requirement.

 
How can I pay? Is it safe online?

We accept Visa, MasterCard and AMEX and PayPal. We provide a safe and secure online shopping experience, because your personal details are extremely important to us. 


What are your delivery charges?

Shipping within New Zealand ranges from $3.50 to $6 depending on quantity and if tracked or not. International shipping is charged at a flat rate of $12.
 

Can I get access to free delivery?

When you spend over $35, we offer free New Zealand domestic delivery. Yay!


I received my order, but it is incorrect/damaged/not what I expected. What can I do?

We’re sorry you are unhappy with your delivery. Please get in touch via email within 48 hours of receiving. Once the case has been lodged and received, we will contact you ASAP.

Please provide us with as much information as possible including batch numbers, order number, date goods were received and photos which will help us organise a return/credit or refund. For further information, please refer to our Returns policy.


I’ve changed my mind and need to alter/cancel my order. How can I do this?

Please contact Latte House via email immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel or make changes.